DATA PROTECTION

Automatically saved data

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Date and time of the request

• Name of the requested file

• Page from which the file was requested

• Access status (file transferred, file not found, etc.)

• Web browser used and operating system used

• Complete IP address of the requesting computer

• amount of data transferred

This data will not be merged with other data sources. Processing is carried out in accordance with Article 6 Paragraph 1 Letter f of the GDPR based on our legitimate interest in improving the stability and functionality of our website.   

For reasons of technical security, in particular to prevent attempts to attack our web server, we store this data for a short time. It is not possible for us to draw conclusions about individual people based on this data. After seven days at the latest, the data is anonymized by shortening the IP address at domain level, so that it is no longer possible to establish a connection to the individual user. The data is also processed in anonymized form for statistical purposes; A comparison with other data sets or a transfer to third parties, even in extracts, does not take place.

Cookies

When you visit our website we may store information on your computer in the form of cookies. Cookies are small files that are transferred from an Internet server to your browser and stored on its hard drive. Only the Internet Protocol address is stored - no personal data. This information, which is stored in the cookies, allows us to automatically recognize you the next time you visit our website, making it easier for you to use it. The legal basis for the use of cookies is the legitimate interest in accordance with Article 6 (1) (f) GDPR.

Of course, you can also visit our website without accepting cookies. If you do not want your computer to be recognized the next time you visit, you can also refuse the use of cookies by changing the settings in your browser to “reject cookies”. You can find the respective procedure in the operating instructions of your respective browser. However, if you refuse the use of cookies, there may be restrictions on the use of some areas of our website.

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Contact forms and contact service

If you contact us via one of our online contact forms, you only need to enter the personal data that is really necessary (telephone number is not mandatory).  We process your data in this context in order to answer your inquiry or to refer you to a heating engineer. Your data will be deleted after answering, unless this results in a business relationship between us.

We provide you with a service email address and telephone number to answer your questions or to refer you to a heating engineer. These two contact options lead to our outsourced call center, which is operated by a service provider with whom we have an order processing agreement in accordance with Art. 28 GDPR.

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Use of Google Analytics with anonymization function

On our site we use Google Analytics, a web analysis service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA, hereinafter “Google”. Google Analytics uses so-called “cookies”, text files that are stored on your computer and thereby enable your use of the website to be analyzed.

The information generated by these cookies, such as the time, location and frequency of your website visits, including your IP address, is transmitted to Google in the USA and stored there.

We use Google Analytics with the addition “_gat._anonymizeIp” on our website. In this case, your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area and thereby anonymized.

Google will use this information to evaluate your use of our site, to compile reports on website activity for us and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or if third parties process this data on behalf of Google.

According to its own statements, Google will under no circumstances associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to fully use all of the functions of our website.

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Using YouTube in extended data protection mode

We use the provider YouTube to integrate videos. The videos were embedded in extended data protection mode. Like most websites, YouTube also uses cookies to collect information about visitors to its website. YouTube uses these, among other things, to collect video statistics, to prevent fraud and to improve user-friendliness. This also leads to a connection to the Google DoubleClick network. Starting the video could trigger further data processing operations. 

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Security

We have taken technical and administrative security measures to protect your personal data against loss, destruction, manipulation and unauthorized access. All of our employees and service providers who work for us are obliged to comply with applicable data protection laws.

Whenever we collect and process personal data, it is encrypted before it is transmitted. This means that your data cannot be misused by third parties. Our security precautions are subject to a constant improvement process and our data protection declarations are constantly revised. Please make sure you have the most current version.
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Information in accordance with Art. 13 and Art. 14 GDPR

The protection of your personal data is particularly important to us. We therefore process your personal data (“data” for short) exclusively on the basis of the legal provisions. With this data protection declaration we want to inform you comprehensively about the processing of your data in our company and the data protection claims and rights to which you are entitled in accordance with Article 13 of the European Information about the General Data Protection Regulation (EU GDPR).

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How long will my data be stored?

We process your data until the end of the business relationship or until the expiry of the applicable statutory retention periods (e.g. from the Commercial Code, the Tax Code, the Home Care Act or the Working Hours Act); Furthermore, until the end of any legal disputes in which the data is required as evidence.

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What data protection rights do I have?

You have a right to information, correction, deletion or restriction of processing of your stored data at any time, a right to object to processing as well as a right to data portability and a right to lodge a complaint in accordance with the requirements of data protection law.

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Right to information:

You can request information from us as to whether and to what extent we process your data.

Right to rectification:

If we process your data that is incomplete or incorrect, you can request that we correct or complete it at any time.

Right to deletion:

You can request that we delete your data if we are processing it unlawfully or if the processing disproportionately interferes with your legitimate protection interests. Please note that there may be reasons that prevent immediate deletion, e.g. in the case of legally regulated retention obligations.

Regardless of whether you exercise your right to deletion, we will delete your data immediately and completely, provided that there is no legal or statutory retention obligation to the contrary.

Right to restriction of processing:

You can request that we restrict the processing of your data if

• You dispute the accuracy of the data for a period of time enabling us to verify the accuracy of the data.

• the processing of the data is unlawful, but you refuse to delete it and instead request a restriction on the use of the data,

• we no longer need the data for the intended purpose, but you still need this data to assert or defend legal claims, or

• You have objected to the processing of your data.

Right to data portability:

You can request that we provide you with the data that you have provided to us in a structured, common and machine-readable format and that you can transmit this data to another controller without hindrance from us, provided that

• we process this data based on your consent that can be revoked or to fulfill a contract between us, and

•  this processing takes place using automated procedures.

If it is technically feasible, you can request that we transmit your data directly to another person responsible.

Right to object:

If we process your data for legitimate interest, you can object to this data processing at any time; this would also apply to profiling based on these provisions. We will then no longer process your data unless we can demonstrate compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims. You can object to the processing of your data for direct advertising purposes at any time without giving reasons.

Right to complain:

If you are of the opinion that we are violating German or European data protection law when processing your data, we ask you to contact us to clarify any questions. Of course, you also have the right to contact the supervisory authority responsible for you, the respective state office for data protection supervision.

If you would like to assert one of the rights mentioned against us, please contact our data protection officer. If in doubt, we may request additional information to confirm your identity.

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Am I obliged to provide data?

The processing of your data is necessary to conclude or fulfill the contract you have entered into with us. If you do not provide us with this data, we will usually have to refuse to conclude the contract or will no longer be able to carry out an existing contract and will therefore have to terminate it. However, you are not obliged to give your consent to data processing with regard to data that is not relevant to the fulfillment of the contract or is not required by law.